Questionnaire - Amarok

Amarok IT Assessment Questionnaire

Client Information

Company Name

Your email address

Company phone number

Physical office address

Name of the primary contact

Page 1 of 8

Amarok IT Assessment Questionnaire

General IT Infrastructure

How would you describe your current IT infrastructure? (e.g., on-premises, cloud-based, hybrid)

What hardware components do you use (servers, workstations, networking devices)?

What operating systems are utilized across your organization?

How is your network architecture designed (LAN, WAN, VPN)?

Do you have a disaster recovery plan in place?

Page 2 of 8

Amarok IT Assessment Questionnaire

Network Security

What security measures do you have in place to protect your network from unauthorized access?

How often do you update your firewall and antivirus software?

Are there any network monitoring or intrusion detection systems implemented?

Do you conduct regular security audits and penetration testing?

How do you handle security incidents and breaches?

Page 3 of 8

Amarok IT Assessment Questionnaire

Data Management

How is data stored and organized within your organization (databases, file servers, cloud storage)?

Do you have data backup procedures? If so, how often are backups performed and where are they stored?

How do you ensure data integrity and prevent data loss?

Do you have data retention policies in place to comply with legal requirements?

How do you handle sensitive or confidential data?

Page 4 of 8

Amarok IT Assessment Questionnaire

IT Support and Helpdesk

Do you have an internal IT support team, or do you outsource IT support?

How do users report IT issues or seek technical assistance?

What is your average response time for resolving IT support requests?

Do you have a ticketing system to track and manage IT support tickets?

How do you measure user satisfaction with the IT support services?

Page 5 of 8

Amarok IT Assessment Questionnaire

Software Applications and Licensing

What business applications do you use across your organization?

Are these applications purchased, custom-built, or open-source?

How are software licenses managed and tracked?

Do you have a software update and patching process in place?

Are there any plans to migrate to new software applications in the near future?

Page 6 of 8

Amarok IT Assessment Questionnaire

IT Training and Policies

Do you provide IT training to employees? If so, what type of training is offered?

What IT policies are in place (e.g., acceptable use policy, data privacy policy)?

How do you ensure employees are aware of and comply with IT policies?

Are there any policies regarding the use of personal devices in the workplace?

Do you have a formal process for onboarding and offboarding employees from an IT perspective?

Page 7 of 8

Amarok IT Assessment Questionnaire

IT Budget and Planning

How is the IT budget allocated within your organization?

What are the criteria for prioritizing IT projects and investments?

Do you have a roadmap or strategic plan for future IT initiatives?

How often do you review and update your IT infrastructure and systems?

Do you have any plans for IT expansion or scalability in the future?

Page 8 of 8

Amarok IT Assessment Questionnaire

Amarok IT Assessment Questionnaire

Amarok IT Assessment Questionnaire

Amarok IT Assessment Questionnaire

Amarok IT Assessment Questionnaire

Amarok IT Assessment Questionnaire

Amarok IT Assessment Questionnaire

Amarok IT Assessment Questionnaire

Headquarters

Amarok North

Services

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